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Nemetschek OOD has established
Quality Management System, which has been certified to comply with ISO
9001:2008 standard (certificate
).
It basically concerns:
- The means of monitoring all activities with influence towards quality
and satisfaction of client's requirements
- Methods of management of all factors in the company, with influence towards quality
The Sales & Support Division and Software Development Division at Nemetschek OOD are being characterized by:
- clearly defined responsibilities
- effective organizational structure
- formulated responsibilities
- defined procedures
- specified personnel training requirements
- formulated performance criteria and standards
- documentation maintenance and regular system checks
Main principles of the Quality Management System (QMS)
- Customer focus - Nemetschek OOD depends on its customers and therefore understands current and future customer needs, customer requirements and strive to exceed customer expectations.
- Leadership - management of Nemetschek OOD establishes unity of purpose and direction of the company. Internal environment in which Nemetschek OOD employees become fully involved in achieving company's goals and objectives, are created and maintained by the management team.
- Involvement of people - all employees at all levels use their abilities for the benefit of the organization.
- Process approach - all activities in software development are defined as separate processes and all necessary resources to support these processes are fully identified.
- System approach to management - all processes within the scope of activity of Nemetschek OOD are interrelated and regarded as a system.
- Continual improvement of the overall performance of Nemetschek OOD is a permanent objective of the organization.
- Factual approach to decision-making - all decisions taken at all levels in the company is based on the analysis of data and information.
- Supplier relationships - Nemetschek OOD and all its suppliers have created a mutually beneficial relationship, which enhances our ability to create value.
Scope of the Quality Management System
The QMS encompasses the following activities related to our software development process and sales & support of the software products:
- Project Definition
- Project Management and Control
- Requirements Management
- Design
- Construction
- Testing
- Review Management
- Software Quality Assurance
- Software Implementation
- Software Maintenance
Quality Management System documentation
The documentation of our Quality Management System consists of:
- Quality Policy
- Quality Manual
- Quality Procedures, Process Descriptions and Policies
- Specific Work Instructions
- Reference documentation
Main activities of the Quality Management System
- Control of documents
- Control of quality records
- Internal audits
- Preventive actions
- Corrective actions
- Control of non-conforming products
The main activities of QMS are defined in separate procedures which are obligatory for the whole organization.
All activities regarding resource management, software product realization, measurement, analysis and improvement are defined in relevant documentation - procedures, process descriptions and policies.
The quality system is controlled, maintained and continually improved by means of regular management review meetings, internal audits and implementation of corrective and preventive actions.
Customer feedback
As one of the measurements for performance of the Quality Management System, Nemetschek OOD monitors all information relating to customer perception, so as to meet each customer requirements.
Оur questionary regarding Customer Satisfaction Survey is put on the website here: http://www.nemetschek.bg/csurvey.htm
Customers are asked to complete it on a regular basis, at least twice per year. When customer fills in the questionnaire form, a mail message with the answers is generated automatically and sent to the mail address css@nemetschek.bg.
Results from the customer satisfaction surveys are being analysed on the Management Review Meetings.
